Refund policy

LINK TO RETURN PORTAL TO COMPLETE RETURN

Return / Exchange Policy

ONLINE ORDERS: We offer Store Credit or exchanges within 14 days of purchase! For shipping orders that date starts 14 days from delivery. 

Please read the information below to see if your return qualifies! 

 

LINK TO RETURN PORTAL TO COMPLETE RETURN : https://shopsavageroots.com/apps/redo/returns-portal/login?referralId=67eb0164d529a6b1d98f0bfa 

If you are not satisfied with your purchase, simply return the items to us following the below requirements.  For items being shipped to us the items must begin their journey back to us within 14 Days of them being marked as "delivered" or purchased in store . 

 For orders placed online for local pickup is selected the 14 days will start at time of purchase not the date the item is picked up.  Any returns received past our policy will be rejected and sent back to you at your cost. Items must be returned in NEW condition meaning unworn, unwashed, scent and makeup free, and with tags still attached if applicable. This includes smoke, deodorant, and perfume scents.

• Shoes must be returned in shoebox if applicable 
• Items not eligible for return: All Jewelry, Accessories, Undergarments like Bralettes, Bras, etc, Holiday Items, Anything purchased from the Clearance Collection, Sale Items & Anything marked over 25% Off,  and All Black Friday and Cyber Monday Deals, Flash Sale Items, Custom Items, Pre-Orders.
• **Swimsuits ARE returnable within the standard 14 day time window if and only if they follow the above guidelines AND any plastic liners are still attached**
• *HOLIDAY / THEMED ITEMS ARE NOT RETURNABLE AFTER THE HOLIDAY HAS PASSED

* ONCE AGAIN ALL SALE ITEMS ARE FINAL SALE *

Canceled Orders: If you decide to cancel your order prior to shipment or pickup store credit for item and shipping cost ( if applicable ) will be sent to the email address used at checkout. We are only able to cancel 

Due to processing fees Savage Roots is unable to offer monetary refunds as these fees can eat our small business alive. Refunds are issued in store credit that may be used at storefront locations or online. 

How to Return Items:

-Click HERE to start a return and get your shipping label

 

Items may also be brought into our storefront locations ( 4970 Barksdale Blvd Bossier City La. and 187 Burt Blvd Benton La.) and must be within the 14 days for being delivered. 

RETURN ADDRESS:
Attn: Returns

4970 Barksdale Blvd

Suite 800

Bossier City La 71112

Store Credit
-if mailing to us Please allow up to 48 hours after we receive return to receive your store credit.
**Credit is issued as a gift card via email for returned website purchases, and can also be used inside our storefont locations - credit does not have an expiration date.

HOW TO USE CREDIT:
Credit can be applied at checkout by clicking button and website gift card credit is applied by entering the gift card code at checkout or can be used during checkout in our storefronts! 

LOCAL PICKUP ERROR:                                                                                                                                                                      If shipping is selected instead of local pickup and local pickup is desired. You will be refunded the shipping cost in gift card form. We are unable to process a monetary refund on shipping chargers. 

Damaged/Defective Items:
If you believe you have received a defective item we must be notified within 3 days of delivery confirmation date, otherwise it is considered wear and tear, NO EXCEPTIONS. Please email us at SavageRootsBoutique@yahoo.com or message our Facebook Page with pictures of the defect and order number.

ONCE THE ITEM IS EXCHANGED THE PURCHASED ITEM WILL BE FINAL SALE

CANCELATIONS:                                                                                                                                                                                    We are able to cancel the order if it has not  shipped yet. We are unable to process monetary refunds so the order total will be credited in a gift card  to use on future purchase in store as well as online. Once the order has shipped we are no longer able to cancel. 

 

What is “Free Returns” Coverage?

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund via store credit or exchange for FREE.

If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy.

Returns are issued store credit.

*FOR PICKUP ORDERS ORDERS NOT PICKED UP BY 6 MONTHS WILL BE DONATED!